This page covers everything — from opening an account to payments, bonuses, betting rules, and troubleshooting technical issues.
Choose a category based on what you need
Everything you need to know about opening an account, verification, changing your password, and updating your profile.
12 ArticlesDeposit and withdrawal methods, processing times, minimum and maximum limits, and troubleshooting.
8 ArticlesLearn all about welcome bonuses, reload offers, cashback, and wagering requirements.
6 ArticlesA full breakdown of how to place bets, odds calculation, void bets, cash out, and live betting.
15 ArticlesGuides on app download, installation, updates, login issues, and device compatibility.
9 ArticlesDetails on two-step verification, account security, and personal data protection.
7 ArticlesInformation on self-exclusion, deposit limits, session timers, and where to get support.
5 ArticlesReach the jongli app support team via live chat, email, or social media.
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Signing up on the jongli app is simple — it only takes a few minutes
For first-time users on the Jongli App, the most common question is about opening an account. The process is actually quite straightforward. You can register using your mobile number or email address. Just follow the steps below and you should have no trouble at all.
Go to the jongli app registration page and enter your active mobile number or email address. Make sure it's yours and currently active, as a verification code will be sent to it in the next step.
Enter the one-time password (OTP) sent to your mobile or email in the designated field. OTPs expire within 5 minutes, so fill it in promptly. If you didn't receive one, tap the "Resend" button.
Create a strong password — at least 8 characters, combining uppercase and lowercase letters with numbers. Then fill in your full name and date of birth. Users under 18 are not permitted to create an account on Jongli App.
Before your first withdrawal, you'll need to upload a scanned copy of your National ID (NID) or passport. This is a one-time requirement. Document verification is typically completed within 24 hours.
Once your account is active, make a deposit using your preferred payment method. Since a welcome bonus may be available on your first deposit, it's worth checking the Promotions page beforehand.
Each person may only operate one Jongli App account. If multiple accounts are found, both may be suspended and any remaining balance could be forfeited.
How to deposit and withdraw on the jongli app — methods, processing times, and limits
Jongli App supports the most widely used payment methods in Bangladesh. bKash, Nagad, and Rocket are the three most popular mobile banking options. Bank transfers and select international payment gateways are also available. Deposits are generally instant, while withdrawals may take 1 to 3 business days to process.
| Payment Methods | Deposit Limit | Withdrawal Limits | Processing Time | Status |
|---|---|---|---|---|
| bKash | ৳200 – ৳50,000 | ৳500 – ৳30,000 | Instant / 24 Hours | Active |
| Nagad | ৳200 – ৳50,000 | ৳500 – ৳30,000 | Instant / 24 Hours | Active |
| Rocket | ৳300 – ৳40,000 | ৳500 – ৳25,000 | Instant / 24 Hours | Active |
| Bank Transfer | ৳1,000 – ৳2,00,000 | ৳1,000 – ৳1,00,000 | 1–3 Business Days | Active |
| Crypto | Unlimited | Unlimited | 10–60 Minutes | Active |
If your balance doesn't update after a deposit, wait 15 minutes first. If it still hasn't appeared, contact Jongli App live chat with a screenshot of the transaction and the transaction ID. Most cases are resolved within 2 hours.
Withdrawals may be on hold if your KYC verification is incomplete. Check your document status under Profile Settings. If your verification is complete and more than 3 business days have passed, please contact support.
The jongli app has some great bonus offers, but it's worth understanding the terms before you use them. To claim the welcome bonus, you'll need to make your first deposit within a set period after registering. The wagering requirement refers to how many times you need to bet with the bonus amount before you can withdraw it. For example, an x10 wagering requirement on a ৳500 bonus means you need to place ৳5,000 worth of bets.
Account security is a top priority for Jongli App users. To keep your account safe, make sure you follow the guidelines below.
Go to Profile Settings and enable Two-Factor Authentication (2FA). Each time you log in, a code will be sent to your mobile in addition to your password, adding an extra layer of security.
Never use your Jongli App password anywhere else. Change your password every 3 months. Avoid simple passwords like your date of birth or 00000.
Avoid logging in to Jongli App over café or public WiFi. Use mobile data instead, or keep a VPN enabled.
The jongli app will never ask for your password or OTP via email or SMS. Don't click on suspicious links. Always access the site by typing jongliapp.app directly into your browser.
Know these key things before placing a bet on the jongli app
Jongli App's betting rules are aligned with international standards. However, there are a few things Bangladesh users should be aware of. If you don't receive a confirmation message after placing a bet, or if the page refreshes, check the status of your bet under the "My Bets" section. Always confirm your bet before placing it again to avoid duplicates.
If a match is cancelled or abandoned, your stake will be refunded. If a cricket match is decided by the DLS method due to rain, bets remain valid. However, bets may be voided if fewer than half the scheduled overs are played.
On selected bets, you can cash out while a match is in progress. This lets you secure a partial return even if you don't win the full amount. The cash out option is not always available on all bets.
In live betting, odds change from moment to moment. If the odds shift after you click to place a bet, you'll be shown the updated odds before confirming. Enabling the "Accept Odds Changes" checkbox will automatically place your bet at the latest available odds.
Placing a bet on multiple matches at once creates an accumulator or parlay bet. If all your selections are correct, the payout can be substantial — but if even one selection is wrong, you lose the entire bet. That's why beginners are better off starting with single bets.
Answers to the Most Frequently Asked Questions
For any issue, the Jongli App support team is available around the clock
The fastest way to get a response. A support agent typically connects within 2–5 minutes.
Always ActiveUse email for detailed explanations and document sharing on complex matters.
support@jongliapp.app
This help center has in-depth articles, video guides, and step-by-step instructions to walk you through everything.
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